Remember, Open Shed is just the platform that allows "Owners" and "Renters" to connect and complete rentals. If you have a question about a specific rental item then you should use the big blue "Ask a Question" button on the listing page for the specific item. This will allow you to send a private message to the owner where you can ask about availability or other questions about the item.
When is the rental fee removed from my account?
The rental and service fees are removed from your account when you place your rental request. The funds are held securely by the platform and only transferred to the Owner when they enter the booking code you provide on pickup. If the rental request is declined, or times out without acceptance or pickup then the funds are automatically refunded in full.
What if I need a rental item quickly?
So you're the intrepid kind that likes to fly by the seat of their pants, hey? You can make a rental on the day or within a couple of days of when you need the item. Just remember little fleet footer, some people don't check their email every day so it is in your best interest to allow a bit of time for the person to get back to you where you can. You might also consider using the "Ask a Question" feature to see how quickly you can get your hands on an item with a couple of members if you have a few choices.
When you send a message to an owner using the "Ask a question" button an SMS will be sent to the owner so they are alerted as quickly as possible to your enquiry.
Why haven't they responded?
Sometimes people are a little bit busier than we would like - or have even gone on holidays and forgotten to reflect that in their Open Shed profile. Sometimes the other member might not be able to help you and is too busy to let you know. Whatever the reason, don't take it to heart. Just be patient and/or try someone else!
If the owner does not reply within 2 days your rental request will be automatically cancelled by the platform and your "authoirsation" will be voided. No money will have been removed from your account so there is nothing further you need to do. Better luck next time!
If you are having any problems with the platform (e.g. trouble requesting or completing a rental or listing an item) then send us an email at firstname.lastname@example.org.